Welcome to Modern Nest Goods’ FAQ section. We’ve compiled answers to the most common questions about our premium home and kitchen products, shipping policies, and more. If you don’t find what you’re looking for, our customer care team is always happy to help.

About Our Products

What types of products do you specialize in?
We curate high-quality goods for the modern home, with a focus on kitchen and dining essentials, home brewing equipment, bathroom fittings, and thoughtful home accessories. Our collections range from chef’s knives and cast iron cookware to drinkware and serving pieces for entertaining.
Are your products suitable for professional chefs?
While our kitchenware is durable and performance-oriented, we primarily serve home cooks and entertainers who appreciate quality tools. Our knives, cookware, and kitchen utensils are designed to elevate everyday cooking experiences.
Do you offer gift-wrapping services?
Currently, we don’t offer gift-wrapping, but many of our products come in attractive packaging suitable for gifting, especially our drinkware, dinnerware, and fireside collections.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save preferences for future purchases.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t entered processing.
Do you offer bulk discounts for large orders?
For substantial orders (particularly of kitchen storage solutions or complete tableware sets), please contact our customer service team. We’re often able to offer special pricing for larger purchases.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient options:
– Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with full tracking
– Free Shipping: 15-25 day delivery via EMS (for orders over $50) with basic tracking
How long does order processing take?
Our Wilmington team personally verifies each item (1-2 business days) before shipping. This quality control ensures your kitchen essentials, home brewing kits, or other goods meet our standards.
Do you ship internationally?
Yes! We ship globally except to some Asian and remote areas. We handle all customs documentation for international orders to smooth the process.
When should I order for an upcoming event?
For special occasion dinnerware or serving pieces, we recommend ordering at least 3 weeks in advance and selecting standard shipping to account for any unexpected delays.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. If any item doesn’t meet your expectations—whether it’s a kitchen utensil that doesn’t balance right or drinkware that doesn’t suit your aesthetic—simply contact us to initiate a return.
How do I return an item?
Email [email protected] with your order number and reason for return. We’ll provide return instructions. Please note return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What items cannot be returned?
For hygiene reasons, we cannot accept returns on cutlery, knives, or other items that have been used. Bathroom fittings and other installed items may also be non-returnable.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Will I be charged customs fees?
International customers may be responsible for customs duties or taxes depending on local regulations. These fees are not included in your order total.

Still Have Questions?

Our customer care team is dedicated to helping you create your ideal home experience. Contact us at [email protected] for assistance with home brewing equipment orders, large kitchen renovation shipments, or any other inquiries.

Modern Nest Goods
376 Whites Road, Wilmington, US 05363