At Modern Nest Goods, we take pride in curating premium kitchenware, brewing equipment, and home essentials. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer straightforward returns and exchanges within 15 days of delivery.

Our Return Promise

We handle returns with the same care we apply to selecting our home essentials. Your satisfaction is our priority, and we aim to make the process as seamless as enjoying your new kitchenware or brewing kit.

Eligibility for Returns & Exchanges

  • Items must be returned within 15 days of delivery
  • Products must be in original condition: unused, unwashed, with all tags and packaging intact
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on the following products:

  • Cutlery and knives that have been removed from their protective packaging
  • Opened brewing & distillation equipment kits
  • Personalized or monogrammed dinnerware
  • Opened food preparation items (kitchen utensils with food residue)

Return Process

  1. Initiate Your Return: Email us at [email protected] with your order number and reason for return within 15 days of delivery
  2. Wait for Approval: Our customer care team will respond within 2 business days with return instructions
  3. Package Your Items: Securely pack the items in their original packaging with all accessories
  4. Ship Your Return: Send the package to our warehouse at:
    Modern Nest Goods Returns
    376 Whites Road
    Wilmington, US 05363
  5. Receive Refund/Exchange: Once received and inspected, we’ll process your refund or ship your exchange

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages
  • Original shipping fees are non-refundable

Refund Timeline & Methods

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement
  • For exchanges, your new item will ship within 2 business days of receiving your return

Exchange Policy

We’re happy to exchange items for a different size, color, or product of equal value. If the new item costs more, you’ll be charged the difference. For lower-priced items, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item (like a cracked dinnerware piece or malfunctioning brewing equipment), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Modern Nest Goods Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Product Name: [Product Name] – Reason for Return: [Reason – e.g., Wrong Size, Defective, Changed Mind] – Preferred Resolution: [Refund / Exchange for (specify product)] – Order Date: [MM/DD/YYYY] – Delivery Date: [MM/DD/YYYY] Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all packaging. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Need Help?

Our customer care team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Modern Nest Goods – Where premium home essentials meet exceptional service.