At Modern Nest Goods, we’re committed to delivering premium kitchenware, brewing equipment, and home essentials with exceptional service. Below you’ll find all the details about our shipping and returns processes to ensure a seamless experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to suit your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking and insurance

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We want you to be completely satisfied with your Modern Nest Goods purchase. If you’re not happy with your order, we offer straightforward returns and exchanges within 15 days of delivery.

Eligibility Requirements

  • Items must be returned within 15 days of delivery
  • Products must be in original condition: unused, unwashed, with all tags and packaging intact
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Cutlery and knives that have been removed from their protective packaging
  • Opened brewing & distillation equipment kits
  • Personalized or monogrammed dinnerware
  • Opened food preparation items (kitchen utensils with food residue)

Return Process

  1. Initiate Your Return: Email us at [email protected] with your order number and reason for return within 15 days of delivery
  2. Wait for Approval: Our customer care team will respond within 2 business days with return instructions
  3. Package Your Items: Securely pack the items in their original packaging with all accessories
  4. Ship Your Return: Send the package to our warehouse at:
    Modern Nest Goods Returns
    376 Whites Road
    Wilmington, US 05363
  5. Receive Refund/Exchange: Once received and inspected, we’ll process your refund or ship your exchange

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages
  • Original shipping fees are non-refundable

Refund Timeline & Methods

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement

Exchange Policy

We’re happy to exchange items for a different size, color, or product of equal value. If the new item costs more, you’ll be charged the difference. For lower-priced items, we’ll refund the difference.

For exchanges, your new item will ship within 2 business days of receiving your return.

Damaged or Defective Items

If you receive a damaged or defective item (like a cracked dinnerware piece or malfunctioning brewing equipment), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number]

Dear Modern Nest Goods Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return: [Reason – e.g., Wrong Size, Defective, Changed Mind]
  • Preferred Resolution: [Refund / Exchange for (specify product)]
  • Order Date: [MM/DD/YYYY]
  • Delivery Date: [MM/DD/YYYY]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all packaging.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Need Help?

Our customer care team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Modern Nest Goods – Where premium home essentials meet exceptional service.